What’s a BPO company? If you’re not sure what that stands for, you’re certainly not alone! Business process outsourcing, also called BPO, can be an intimidating concept to many business owners because they worry about their sensitive data being passed along to other companies or even countries. However, hiring the right BPO company with the right focus on security and customer care will help you keep your information safe while allowing you to get more done in less time by outsourcing some of your business processes to expert workers abroad. So why should your business hire a BPO company?

Why Outsource?

If you’re running your own business, it’s easy to get caught up in all aspects of your job. The problem is that most small businesses do not have enough time and money to handle every aspect of their business—especially if it’s information technology (IT) related.

By outsourcing IT services to a BPO company, you can free up time for your team members to focus on core business areas such as sales and marketing. A BPO company will also give you access to industry experts who are trained and experienced in handling everything from customer service calls to data entry.

For example, by hiring a BPO company to handle your contact centre operations, you can take advantage of 24/7 support without having to hire additional staff or pay for expensive equipment. It’s an affordable way to ensure that customers always receive top-notch service when they call or email your business. Another benefit of outsourcing to a BPO company is that it allows you to outsource high-value jobs where language skills may be important.

Contact centres typically need native speakers with strong English skills because customers always demand fast responses and clear communication.

While there are many reasons why companies should outsource certain parts of their business, one reason stands above them all: doing so frees up valuable resources so that your organization can focus on what matters most—making money!

When you hire a BPO company to handle customer service calls and other IT services, you free up time for employees to work on more important tasks. This means greater productivity and faster growth for your business.

It’s a cost-effective solution. When you’re starting or growing your business, it’s easy to overlook IT-related tasks because they don’t generate revenue directly. However, outsourcing these tasks is an affordable way to ensure high-quality service without taking away from other areas of your operation.

For example, if you outsource contact centre operations to a BPO company, you won’t have to worry about purchasing expensive equipment and hiring additional staff. You can also save money by avoiding training costs and saving on office space since you won’t need a dedicated room for call centre operations.

The Advantages of Hiring an Inbound Call Centre

Contact centers offer many advantages to companies. They can improve brand perception, streamline communication, and allow businesses to reach out to their customer base without spending valuable time (and money) doing it themselves. If you’re thinking about outsourcing your contact centre operations, here are five reasons why it might be worth your while.

1. They Have Valuable Industry Experience

Outsourcing companies often have deep expertise in call-center operations and staffing that businesses don’t have on staff or in-house; because of that, they know how to most effectively run a contact centre for maximum efficiency.

If you are considering outsourcing your contact center operations, it makes sense to partner with an experienced company that can help you set up your business processes and technology—and then manage them day-to-day—so you can focus on other aspects of your business.

A good partner will also be able to provide insight into what types of employees are best suited for certain roles within a contact center (i.e., which roles should be filled by someone with more experience versus someone new to customer service).

2. It’s More Cost-Effective

It may seem like an easy decision—you want to reduce costs and make sure that your business is running as efficiently as possible—but not all outsourced contact centers are created equal. Some provide poor service at high prices, but others can provide excellent service at competitive rates.  If you’re looking for cost-effective outsourcing services, it’s important to do some research on local companies in your area. While there are many well-known BPO companies out there, there are also smaller businesses that might be more cost-effective for your company.

3. It’s a Strategic Move

If you've got long-term goals for your business, it’s important to consider how outsourcing could help you achieve them. Outsourcing your contact center or other business process operations gives you access to higher-quality workers at lower costs. If having more time and flexibility to focus on your core activities is important, then hiring a BPO company makes perfect sense for your business.

This can be especially valuable when trying to expand internationally without stifling innovation by shifting resources and energy away from in-house operations. In addition, many contact centers today provide companies with white label services.

That means you don't have to worry about maintaining a separate brand identity because their customer service agents will work under your name. Plus, they often provide training programs that ensure customer satisfaction—and therefore repeat business—is always high.

4. Services are Tailored to Your Business Needs

Most businesses want their outsourced service providers to be flexible and willing to work with them, which is why it’s important to find an outsourcing company that makes it clear they can provide those services. An experienced BPO company will have experience working with different kinds of companies, so your needs will be met—and you won’t have to worry about being able to reach someone when you need help. Contact centers are also built around what clients need: rather than building systems based on what they think customers might want, these centers use surveys and customer feedback to understand exactly what clients need from each interaction. That way, clients don’t waste time or money dealing with issues that could have been avoided if things were handled differently in the first place.

5. It's a Win/Win Situation

While outsourcing does require some trust, hiring a BPO company has clear benefits for both parties involved: The business gets its work done more quickly and cheaply than if it did so itself, and employees working with BPO companies get to work with interesting clients across a variety of industries. This is especially beneficial for those who want to work in a specific industry but aren’t interested in climbing up through traditional channels; contact center workers can gain real-world experience while still keeping their day jobs.

How Do I Choose My BPO Provider?

Most businesses looking for outsourcing services may have questions about how to choose from their options. To ensure you find exactly what you’re looking for, it helps to first identify your needs, as well as which type of business is best suited to outsource contact centre work.

Do you have multiple locations?

If your company has multiple offices throughout North America or other countries, choosing one contact centre partner can be challenging. A global provider will help with redundancy and efficiency between these locations. For example, if there’s an outage in Chicago, New York will pick up any overflow calls seamlessly.

Does your company operate internationally?

Whether you operate internationally or just want to expand your current client base abroad, hiring an international contact centre could be beneficial. With some providers offering toll-free numbers that forward back to call centres in the Philippines—or vice versa—you could make cross-border communication easier than ever before.

Do you have a smaller operation?

One size doesn’t always fit all when it comes to contact centres. If you run a smaller operation (i.e., less than 100 employees), finding someone who understands your unique challenges and offers solutions tailored to your specific needs can be difficult. By working with a local contact centre, you’ll get more individual attention while still enjoying greater savings compared to running everything in-house.

The key to choosing a contact centre partner is understanding where they excel and making sure they offer everything you need.

Conclusion

While outsourcing service to a contact center may sound like an overly complex and expensive process, in truth it’s a simple business decision that any company can make. Not only does outsourcing services to a contact center save businesses time and money but also helps ensure that their customers are treated professionally and with care. Contact centers provide businesses with more than just efficient outsourced customer service – they are true partners for businesses looking to improve their image as well as increase sales.

Ready to get started? Regent Business Process will be here for your every step of the way. Give us a call today to or fill out this form to schedule a free consultation.