Frequently Asked Questions


Is there a minimum term required under the Full-Service Model?

Yes. Minimum term is 6 months. Some of our clients choose to sign longer term agreements to enjoy improved terms.

How do I communicate with my Leased Staff?

Regent provides your quality outsourced staff with Computers, soft phones, and headsets, with optional hard desk phones. You will be able to contact your remote staff via telephone, email or you can install webcams to engage in a video conference with your Leased Staff through Skype or other video conferencing options.

How can I efficiently manage my team?

The most effective method in managing a remote staff is treating them as part of your team. This is as simple as regular communication via Skype, email or instant chat, as well as including the team on company communications. Filipino staff are highly committed and effective and place high emphasis on team culture. This can also include facilitating local social interaction on a semi-regular basis.

Is there a minimum or maximum number of Leased Staff members I can hire through Regent?

There is no minimum or maximum number of Leased Staff team members you can hire through Regent. The model is effective with a team from as little as one staff and upwards to very large teams in excess of 100 staff, with flexibility to scale up and down.

What will Regent provide my team?

Regent provides your remote staff with a high-quality working and office environment, including the latest technology, ultra-modern and premium office facilities in Cebu's Business Park, with the latest computers, fiber broadband, and a host of productivity tools.

Can I cancel the staff leasing service if the process is completed & there isn't a suitable candidate?

Clients would only be invoiced once a candidate has successfully signed an employment contract (with the client's final approval) and they commence employment.

How do I ensure that the employees possess the skills and attitude needed for the job?

Our highly experienced and specialised offshore recruitment team use a great combination of established recruitment processes together with new and advanced cloud-based recruitment tools, including video interviews and selective skills-based testing. This allows us to effectively screen the employees we are hiring and evaluate if it matches the client requirements. The clients are also involved in the interview and selection processes to ensure that all employees hired are a great fit for any given position. Our recruitment process also includes conducting a thorough background check.

How does Regent protect intellectual property?

The following issues are key to intellectual property:

Creation: The employment contract explicitly states that all work created by your Leased Staff while performing their duties are taken to be your exclusive property.

Protection: Regent has a range of physical, systems based and contractual protection mechanisms to protect your intellectual property by preventing theft or breaches in confidentiality. Regent maintains a highly secure work environment monitored by security personnel, Biometric access, CCTV, Employee ID and proximity cards as well as additional security measures. There is also a Data Protection Policy which all Leased Staff are obligated to follow.

How can my Leased Staff securely deliver finished work?

Your Leased Staff only take direction from you in relation to their day-to-day tasks. You need to instruct them and direct them in this regard. In relation to security, we can assist you achieve a highly secure work environment, in a similar way to your local office, or in many instances an improvement on this. If required, clients are also able to establish a virtual private network (VPN).

In the event of a system failure, is Regent under obligation to fix the system?

Regent provides full system backup and 24/7 IT support from our central NOC, which covers provision of emergency power, redundant internet connection, and other amenities necessary for business operations. This provision is included in our client proposal and agreement.

What is the total cost for the Leased Staff?

The total cost for the Leased Staff is an all-inclusive fee that includes the provision of the complete Managed Solution, including Serviced Office, Staff Leasing, IT Support, HR, Payroll and other support services.

Regent does not include any mark-up or generate any fees for the Direct Leased Staff Costs. These costs include Gross Salary, Mandatory 13th Month Pay, Private Medical Insurance and Employer Statutory Costs. These costs can also include optional staff bonuses, or the provision for a free lunch.

The Monthly Solution Fee includes the provision of the complete Managed Solution, including Serviced Office, Staff Leasing, IT Support, HR, Payroll and other support services.

Is it possible to provide a medical benefit for the employees?

Yes. Aside from the government-mandated Philhealth contribution, Regent provides additional healthcare insurance for all employees as well as dependents where approved. The cost for the health cover for the employee only is approximately PHP 1,300 a month.

What will happen if after several months we don't want an employee because of the quality of their work?

In a Philippine BPO company, staff generally have a six month Probationary Period. During this period, there are evaluation pit-stops on the 3rd and 5th months of employment. Regent will assist in ensuring performance evaluation is managed in accordance with the local labour code by providing proof and necessary documents.

The 5th month will be the deciding month to confirm the status of the employee into a regular post. If a termination occurs during the six month period, employers are required to provide a one month notice period, unless there is a just cause (defined under the labour code).

However, for regularised BPO employees with more than six months tenure, employers will need to provide one month notice and severance pay equivalent to years of tenure (i.e. one month x years of service). Unless there is a justifiable ground for termination and due process is covered as per labour law.