Join a Team<br/><b>That Values Excellence</b>
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That Values Excellence
Build your career with a company that invests in your future

Customer Service Representative

Employment Type: Full Time

Experience: 1-3 years


Provide friendly multi channel support, resolve product and billing questions, document cases accurately, and follow escalation paths. Maintain service level targets, update customer records, and identify recurring issues. Communicate clearly with customers and internal teams, ensuring satisfaction and timely follow up on every request while tracking metrics and sharing improvements.

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FAQs

How long does it take to hire someone?
Typically 2–3 weeks from initial consultation to your team member starting work. Here's the timeline: Week 1: Discuss your needs, review candidates Week 2: Interviews, reference checks, background verification Week 3: Onboarding, training, handover We can expedite this for urgent needs, but we never compromise on quality.
How do you find and vet candidates?
Our vetting process is rigorous: Skills Assessment: We test technical skills relevant to the role English Proficiency: We assess communication skills (critical for AU/NZ clients) Background Check: We verify employment history and references Interview: You have the opportunity to interview candidates before hiring Trial Period: New hires typically start with a 30-day trial to ensure fit
Can I interview candidates before hiring?
Absolutely. We encourage it. You'll have the opportunity to interview shortlisted candidates via video call before making a final decision. This ensures the person is the right fit for your business and team culture.
What happens if I'm not happy with the person hired?
During the 30-day trial period, you can request a replacement at no additional cost. After the trial period, if performance issues arise, we work with you to address them through training or support. If the fit is truly wrong, we can discuss alternatives, though replacement costs may apply after the trial period.
Can I request specific skills or experience?
Yes. We work closely with you to understand your exact requirements—technical skills, industry experience, personality fit, etc. The more detail you provide, the better candidates we can source.
Do your team members speak English?
Yes. All our candidates are fluent in English (both written and spoken). Many have worked with international clients before and are comfortable with Australian/New Zealand accents and communication styles. English proficiency is a core requirement for all roles.
Years In operation since 2018
8 +
Years In operation since 2018
Our Staff, Our Pride
200 +
Our Staff, Our Pride
Long-Term Clients
3 +
Long-Term Clients
Filipino Managed
Australian Owned
Filipino Managed

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Ready to scale your business or join our team? Reach out to Regent BP today