Powering Your Growth with Global Healthcare Experts.

Healthcare and medical services is the sector driving patient care excellence through administrative efficiency, accurate billing, and compassionate patient support. The industry spans medical billing and coding, insurance verification, appointment scheduling, patient intake, telehealth support, and claims processing. Focus areas include accurate medical coding, timely claims submission, and patient experience with continuous process improvements accelerating operational efficiency.

Modern healthcare requires specialized teams managing electronic health records (EHR), processing insurance claims, coordinating patient appointments, handling medical billing, and ensuring regulatory compliance across multiple systems and payers. With the rise of telehealth, value-based care, and digital health platforms, healthcare teams must balance compassionate patient service with administrative precision and compliance rigor. The industry also plays a key role in integrating practice management systems, ensuring data privacy, and maintaining detailed documentation. Overall, healthcare support teams help organizations deliver quality patient care, optimize revenue cycle management, reduce claim denials, and grow in a complex regulatory healthcare environment.

Healthcare & Services

Offshore Talent

Global Skills, Seamless Integration

ROLES

Roles We Provide

Medical Billing Specialists
Medical Coding Assistants (ICD-10, CPT)
Insurance Verification Specialists
Patient Scheduling Coordinators
Medical Transcriptionists
Claims Processing Specialists
Telehealth Support Coordinators
Prior Authorization Specialists
Patient Intake Coordinators
Healthcare Virtual Assistants

KEY BENEFITS

Reduce admin costs 50-60%
Medical billing and coding expertise
Insurance verification and authorization
Extended patient service hours
Reduce claim denial rates
Accurate data entry and documentation
Compassionate patient communication

EXPERTISE

EHR/EMR: Meditech, Cerner, Epic, AdvancedMD, Athenahealth, Practice Fusion
Practice Management: Kareo, DrChrono, SimplePractice, TheraNest
Billing: Waystar, Change Healthcare, eClinicalWorks, Office Ally
Tools: Microsoft Office

Frequently Asked Questions

Why choose Regent BP over other offshore providers?

We're different because: Australian Owned: We understand AU/NZ business culture, compliance, and expectations Philippine Managed: We have deep roots in the Philippines, ensuring quality talent and operational excellence Quality First: We don't compete on price alone—we compete on quality, reliability, and communication Transparent Pricing: No hidden fees. You know exactly what you're paying for Dedicated Support: Your team has a dedicated account manager and direct communication channels Proven Track Record: We've successfully placed hundreds of professionals with AU/NZ businesses

What is Regent Business Process?

Regent BP is an Australian-owned, Philippine-managed offshore staffing and business process outsourcing (BPO) company. We connect Australian and New Zealand businesses with highly skilled, English-speaking professionals in the Philippines. Our team handles everything from accounting and HR to customer service and administrative support—allowing you to focus on growing your core business.

Are there any hidden fees?

No. Our pricing is fully transparent. You pay a monthly fee for your team member(s), and that's it. No setup fees, no surprise charges, no hidden costs. If additional services are needed (like extra training or specialized support), we discuss and agree on costs upfront.

Can I interview candidates before hiring?

Absolutely. We encourage it. You'll have the opportunity to interview shortlisted candidates via video call before making a final decision. This ensures the person is the right fit for your business and team culture.

Do your team members speak English?

Yes. All our candidates are fluent in English (both written and spoken). Many have worked with international clients before and are comfortable with Australian/New Zealand accents and communication styles. English proficiency is a core requirement for all roles.