FAQ's
Got Questions? We’ve Got Answers
Everything you need to know about getting started, costs, and working with us.
Getting Started
It's simple:
Schedule a consultation: Contact us to discuss your needs
Define requirements: We work with you to clarify the role and expectations
Review candidates: We present shortlisted candidates
Interview: You interview candidates and select your preferred person
Onboarding: We handle all onboarding and training
Start working: Your team member begins work
The entire process takes 2–3 weeks.
To get started, please provide:
Job description or role overview
Required skills and experience
Expected hours and availability
Specific tools or systems they'll use
Your business goals and expectations
Budget range (optional, but helpful)
The more detail you provide, the better candidates we can source.
Yes. We're happy to provide references from current clients who can share their experience with Regent BP. This gives you confidence in our service and quality.
Great! Contact us:
Email: marketing@regent.com.ph
Phone: +61 917 7096913
Website: www.regentbp.com.au
LinkedIn: https://www.linkedin.com/company/regent-business-process-inc
We're here to help and happy to discuss your specific needs.
Pricing & Costs
Costs vary depending on the role and experience level, but here's a general guide:
Role
Monthly Cost (AUD)
Data Entry / Admin
$400–$600
Customer Service
$500–$800
Bookkeeper
$600–$1,000
HR Coordinator
$700–$1,100
Accountant
$1,000–$1,500
Senior Specialist
$1,200–$2,000+
These costs typically include:
Salary
Payroll taxes (SSS, PhilHealth, Pag-IBIG)
Benefits (HMO, paid leave)
Management oversight
Quality assurance
On average, Australian businesses save 60–73% compared to hiring locally. For example:
A bookkeeper in Australia costs ~$60,000/year
The same role outsourced to Regent BP costs ~$12,000–$15,000/year
Savings: ~$45,000–$48,000/year
Plus, you save on:
Office space
Equipment
Training costs
Recruitment fees
Payroll administration
No. Our pricing is fully transparent. You pay a monthly fee for your team member(s), and that's it. No setup fees, no surprise charges, no hidden costs. If additional services are needed (like extra training or specialized support), we discuss and agree on costs upfront.
We offer flexible arrangements:
Full-time (40 hours/week): Fixed monthly cost
Part-time (20–30 hours/week): Prorated monthly cost
Hourly (as needed): Available for specific projects (higher hourly rate applies)
Most businesses start with full-time or part-time arrangements for consistency and reliability.
Yes. We typically offer a 30-day trial period so you can assess fit and performance before committing long-term. During this period, you can request changes or adjustments to ensure the team member is the right fit for your business.
Hiring & Onboarding
Typically 2–3 weeks from initial consultation to your team member starting work. Here's the timeline:
Week 1: Discuss your needs, review candidates
Week 2: Interviews, reference checks, background verification
Week 3: Onboarding, training, handover
We can expedite this for urgent needs, but we never compromise on quality.
Our vetting process is rigorous:
Skills Assessment: We test technical skills relevant to the role
English Proficiency: We assess communication skills (critical for AU/NZ clients)
Background Check: We verify employment history and references
Interview: You have the opportunity to interview candidates before hiring
Trial Period: New hires typically start with a 30-day trial to ensure fit
Absolutely. We encourage it. You'll have the opportunity to interview shortlisted candidates via video call before making a final decision. This ensures the person is the right fit for your business and team culture.
During the 30-day trial period, you can request a replacement at no additional cost. After the trial period, if performance issues arise, we work with you to address them through training or support. If the fit is truly wrong, we can discuss alternatives, though replacement costs may apply after the trial period.
Yes. We work closely with you to understand your exact requirements—technical skills, industry experience, personality fit, etc. The more detail you provide, the better candidates we can source.
Yes. All our candidates are fluent in English (both written and spoken). Many have worked with international clients before and are comfortable with Australian/New Zealand accents and communication styles. English proficiency is a core requirement for all roles.
Compliance & Legal
Yes. We structure all arrangements to ensure compliance with:
Fair Work Act: Team members are classified as independent contractors
Privacy Act: We handle data securely and compliantly
Tax law: We manage payroll taxes and provide documentation
Superannuation: Not applicable (contractors), but we clarify this upfront
We provide all necessary documentation for your records and tax purposes.
Offshore team members are classified as independent contractors, so superannuation does not apply. However, if you prefer to provide additional benefits or retirement contributions, we can discuss custom arrangements.
Yes. We provide a clear, professional contract that outlines:
Role and responsibilities
Monthly fee and payment terms
Trial period and exit clauses
Confidentiality and IP protection
Dispute resolution
We recommend you review the contract with your accountant or legal advisor before signing.
We have a clear dispute resolution process:
Direct communication: We address issues directly with you and the team member
Mediation: If needed, we facilitate mediation to resolve the issue
Escalation: For serious issues, we have formal escalation procedures
Exit: If the relationship isn't working, we discuss exit options
Our goal is always to find a solution that works for everyone.
Working with Your Offshore Team
You have multiple options:
Email: For non-urgent communication and documentation
Slack/Teams: For real-time messaging and quick questions
Zoom/Video Calls: For meetings, training, and relationship building
Phone: For urgent matters (though time zones may apply)
We recommend a mix of these for optimal communication.
The Philippines is typically 2–3 hours ahead of Australian Eastern Time (depending on daylight saving). This means:
Morning in Australia = Evening in the Philippines
Afternoon in Australia = Night in the Philippines
Most offshore team members work during Philippine business hours (8 AM–5 PM PH time), which overlaps with Australian morning/early afternoon. For urgent matters outside these hours, you can use email or async communication.
Some flexibility is possible, but we don't recommend full Australian hours (it's tough on the team member). However, we can arrange:
Flexible start times: Earlier or later in the day
Overlap hours: Dedicated time when both you and your team member are online
Async work: Tasks that don't require real-time communication
Discuss specific hour requirements with us during onboarding.
You manage them like any other team member:
Set clear expectations and deadlines
Provide regular feedback
Schedule weekly check-ins
Use project management tools (Asana, Monday, Trello, etc.)
Be available for questions and support
We provide initial training and ongoing support to help you get the most out of your offshore team.
This is covered in your agreement:
Paid leave: Team members are entitled to annual leave (typically 10–15 days/year)
Sick leave: Covered under Philippine labor law
Backup support: For critical tasks, we can arrange temporary coverage or a backup team member
We work with you to minimize disruption during leave periods.
Quality & Performance
Quality is our top priority. We ensure it through:
Rigorous vetting: Only top candidates make it through our screening
Initial training: We provide role-specific training before your team member starts
Ongoing support: Regular check-ins and performance reviews
Quality assurance: We monitor work samples and client feedback
Continuous improvement: We provide coaching and additional training as needed
We address performance issues proactively:
Identify the issue: We work with you to understand what's not working
Provide support: We offer additional training, clarification, or resources
Monitor improvement: We check in regularly to ensure things are improving
Escalate if needed: If issues persist, we discuss alternatives (replacement, role adjustment, etc.)
Your satisfaction is our priority, and we won't leave you with a underperforming team member.
Yes. During the 30-day trial period, replacements are free. After the trial period, if performance issues are due to the team member's capability or fit, we work with you on solutions. Replacement costs may apply depending on the circumstances.
Data security is critical. We ensure:
NDAs: All team members sign non-disclosure agreements
Secure systems: We use encrypted communication and secure file sharing
Access control: Team members only access what they need for their role
Compliance: We comply with Australian Privacy Act and data protection standards
Regular audits: We conduct security audits and training
You can also implement additional security measures (VPN, password managers, etc.) on your end.
Technical & Support
Our team members are proficient with:
Communication: Slack, Teams, Zoom, Email
Project Management: Asana, Monday.com, Trello, Jira
Accounting: Xero, MYOB, QuickBooks
CRM: HubSpot, Salesforce, Pipedrive, Odoo
Office: Microsoft 365, Google Workspace
Design: Canva, Adobe Suite (varies by role)
Other: Depending on your specific needs
If your team member needs training on a specific tool, we can arrange that.
We provide ongoing technical support:
Software training: We help with tool-specific questions
Troubleshooting: We assist with technical issues
Integration: We help integrate your systems and workflows
Escalation: For complex issues, we escalate to specialists
You also have direct access to your team member for day-to-day technical questions.
Yes. We work with you to ensure seamless integration:
VPN/Security: We set up secure access to your systems
Software access: We ensure your team member has access to necessary tools
Workflow integration: We align their processes with your existing workflows
Data migration: If needed, we help migrate or sync data
Integration typically takes 1–2 weeks during onboarding.
Contracts & Agreements
We typically offer:
30-day trial period: No long-term commitment
3-month minimum: After the trial (with 30-day exit clause)
6-month or 12-month: Discounted rates for longer commitments
You have flexibility to adjust or end the arrangement with proper notice.
You can terminate with 30 days' notice. There are no early termination penalties, though you'll need to provide notice as per your agreement. We'll work with you to ensure a smooth transition.
Typically, no. Your offshore team member provides their own computer and internet. However:
Software licenses: You may need to provide licenses for specialized tools (Xero, Adobe, etc.)
VPN/Security: You may need to set up secure access to your systems
Communication tools: You'll need to provide access to your communication platforms (Slack, Teams, etc.)
We'll clarify equipment and software requirements during onboarding.
Your monthly fee typically includes:
✓ Team member's salary
✓ Payroll taxes (SSS, PhilHealth, Pag-IBIG)
✓ Benefits (HMO, paid leave)
✓ Management oversight
✓ Quality assurance
✓ Ongoing support and training
✓ Dedicated account manager
It does NOT include:
✗ Software licenses (unless specified)
✗ Equipment (unless specified)
✗ Additional training beyond onboarding (may incur costs)
About Regent BP
We're different because:
Australian Owned: We understand AU/NZ business culture, compliance, and expectations
Philippine Managed: We have deep roots in the Philippines, ensuring quality talent and operational excellence
Quality First: We don't compete on price alone—we compete on quality, reliability, and communication
Transparent Pricing: No hidden fees. You know exactly what you're paying for
Dedicated Support: Your team has a dedicated account manager and direct communication channels
Proven Track Record: We've successfully placed hundreds of professionals with AU/NZ businesses
Regent BP is an Australian-owned, Philippine-managed offshore staffing and business process outsourcing (BPO) company. We connect Australian and New Zealand businesses with highly skilled, English-speaking professionals in the Philippines. Our team handles everything from accounting and HR to customer service and administrative support—allowing you to focus on growing your core business.
Yes. We ensure all our offshore staff are properly classified as independent contractors or employed through compliant arrangements. We handle all necessary tax, superannuation, and compliance documentation. Your business remains fully compliant with Australian Fair Work laws and regulations.
We provide staffing and outsourcing for a wide range of roles, including:
Finance & Accounting: Bookkeepers, accountants, payroll specialists
Human Resources: HR coordinators, recruitment support, payroll administration
Customer Service: Customer support representatives, email support, chat support
Administrative Support: Executive assistants, data entry, scheduling, office management
Content & Marketing: Social media management, content writing, email marketing
Technical Support: IT support, technical writing, software testing
We can also customize solutions for your specific business needs.
marketing@regent.com.ph
Globe Tower, 7th Floor, Cebu Business Park