It's simple:
To get started, please provide:
The more detail you provide, the better candidates we can source.
Great! Contact us:
We're here to help and happy to discuss your specific needs.
Costs are tailored to the specific role, required expertise, and the unique needs of your business. To give you the most accurate estimate, we invite you to use our interactive ROI Calculator on our Pricing Tab. There, you can explore different staffing scenarios and request a personalized quote to see exactly how much you can save while scaling your team.
On average, Australian businesses save 60–73% compared to hiring locally. For example:
Savings: ~$30,000–$40,000/year Plus,
you save on:
No. We believe in total transparency. Your investment consists of a one-time setup fee to get your operations running, followed by a flat monthly fee for your team member(s). Any additional specialized services are always discussed and agreed upon upfront, so you’ll never see a surprise charge on your invoice.
We offer flexible arrangements:
Hourly (as needed): Available for specific projects (higher hourly rate applies)
Most businesses start with full-time or part-time arrangements for consistency and reliability.
Typically 2–3 weeks from initial consultation to your team member starting work. Here's the timeline:
We can expedite this for urgent needs, but we never compromise on quality.
Our vetting process is rigorous:
Absolutely. We encourage it. You'll have the opportunity to interview shortlisted candidates via video call before making a final decision. This ensures the person is the right fit for your business and team culture.
We facilitate a structured 6-month probationary period focused on long-term success. Each month, our HR team will request your performance feedback to monitor how the team member is integrating. If challenges arise, we first work closely with you to address them through targeted training or support. However, if performance does not improve and the fit is truly not right, we will facilitate finding a replacement for your team.
Yes. We work closely with you to understand your exact requirements—technical skills, industry experience, personality fit, etc. The more detail you provide, the better candidates we can source.
Yes. All our candidates are fluent in English (both written and spoken). Many have worked with international clients before and are comfortable with Australian/New Zealand accents and communication styles. English proficiency is a core requirement for all roles.
Yes. We structure all arrangements to ensure compliance with:
We provide all necessary documentation for your records and tax purposes.
Yes. We provide a clear, professional contract that outlines:
We recommend you review the contract with your accountant or legal advisor before signing.
We have a clear dispute resolution process:
Our goal is always to find a solution that works for everyone.
You have multiple options:
Phone: For urgent matters (though time zones may apply)
We recommend a mix of these for optimal communication.
The Philippines is typically 2–3 hours ahead of Australian Eastern Time (depending on daylight saving). This means:
Afternoon in Australia = Night in the Philippines
Most offshore team members work during Philippine business hours (8 AM–5 PM PH time), which overlaps with Australian morning/early afternoon. For urgent matters outside these hours, you can use email or async communication.
Some flexibility is possible, but we don't recommend full Australian hours (it's tough on the team member). However, we can arrange:
Async work: Tasks that don't require real-time communication
Discuss specific hour requirements with us during onboarding.
You manage them like any other team member:
Be available for questions and support
We provide initial training and ongoing support to help you get the mos
This is covered in your agreement:
Backup support: For critical tasks, we can arrange temporary coverage or a backup team member
We work with you to minimize disruption during leave periods.
Quality is our top priority. We ensure it through:
We address performance issues proactively:
Escalate if needed: If issues persist, we discuss alternatives (replacement, role adjustment, etc.)
Your satisfaction is our priority, and we won't leave you with a underperforming team member.
Yes. During the 30-day trial period, replacements are free. After the trial period, if performance issues are due to the team member's capability or fit, we work with you on solutions. Replacement costs may apply depending on the circumstances.
Data security is critical. We ensure:
Regular audits: We conduct security audits and training
You can also implement additional security measures (VPN, password managers, etc.) on your end.
Our team members are proficient with:
Other: Depending on your specific needs
If your team member needs training on a specific tool, we can arrange that.
We provide ongoing technical support:
Escalation: For complex issues, we escalate to specialists
You also have direct access to your team member for day-to-day technical questions.
Yes. We work with you to ensure seamless integration:
Integration typically takes 1–2 weeks during onboarding.
We typically offer:
You have flexibility to adjust or end the arrangement with proper notice.
Typically, no. Your offshore team member provides their own computer and internet. However:
We'll clarify equipment and software requirements during onboarding.
Your monthly fee typically includes:
It does NOT include:
We're different because:
Regent BP is an Australian-owned, Philippine-managed offshore staffing and business process outsourcing (BPO) company. We connect Australian and New Zealand businesses with highly skilled, English-speaking professionals in the Philippines. Our team handles everything from accounting and HR to customer service and administrative support—allowing you to focus on growing your core business.
Yes. We ensure all our offshore staff are properly classified as independent contractors or employed through compliant arrangements. We handle all necessary tax, superannuation, and compliance documentation. Your business remains fully compliant with Australian Fair Work laws and regulations
We provide staffing and outsourcing for a wide range of roles, including:
Technical Support: IT support, technical writing, software testing
We can also customize solutions for your specific business needs.
We build and manage high-performing teams in the Philippines, so you can focus on growth. Australian owned, Filipino managed. Globally competitive.
marketing@regent.com.ph
Globe Tower, 7th Floor, Cebu Business Park