OMNI Chat Agent

Typically 2–3 weeks from initial consultation to your team member starting work. Here's the timeline: 

1. Week 1: Discuss your needs, review candidates
2. Week 2: Interviews, reference checks, background verification
3. Week 3: Onboarding, training, handover 

We can expedite this for urgent needs, but we never compromise on quality.

Our vetting process is rigorous: 

1. Skills Assessment: We test technical skills relevant to the role
2. English Proficiency: We assess communication skills (critical for AU/NZ clients)
3. Background Check: We verify employment history and references
4. Interview: You have the opportunity to interview candidates before hiring
5. Trial Period: New hires typically start with a 30-day trial to ensure fit

Absolutely. We encourage it. You'll have the opportunity to interview shortlisted candidates via video call before making a final decision. This ensures the person is the right fit for your business and team culture.

We facilitate a structured 6-month probationary period focused on long-term success. Each month, our HR team will request your performance feedback to monitor how the team member is integrating. If challenges arise, we first work closely with you to address them through targeted training or support. However, if performance does not improve and the fit is truly not right, we will facilitate finding a replacement for your team.

Yes. We work closely with you to understand your exact requirements—technical skills, industry experience, personality fit, etc. The more detail you provide, the better candidates we can source.

Yes. All our candidates are fluent in English (both written and spoken). Many have worked with international clients before and are comfortable with Australian/New Zealand accents and communication styles. English proficiency is a core requirement for all roles.